How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

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USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

We operate an appointment system for all surgery and clinical sessions.

Please telephone 020 3675 0752 to make an appointment. Since we introduced our open access appointment system we have found, due to our yearly patient survey, that there were still more pre-bookable appointments required. To improve this service to our patients, we have now made more pre-bookable appointments available two weeks in advance. 

appointments

There will still be appointments available each day with the duty doctor who will deal with urgent queries only so it would be helpful to let the receptionist know whether it is an urgent or a routine appointment that you require. In order to give you the appointment with the appropriate doctor at the time, we hope you will accept questions from our receptionists. If you are unable to keep your appointment it would be helpful to inform the surgery as it can be offered to another patient.

A non-urgent appointment can usually be offered within 24-48 hours. If you wish to see a preferred doctor you will have to arrange an appointment in advance.

We operate a late arrival policy and if you arrive for your appointment more than 10 minutes late you will not be seen that day as it will make all the rest of the surgery run behind and is not fair to other patients. If you arrive late for your appointment but you are within 10 minutes of the appointment time you will still be seen, however, you may have to wait. The receptionist will be able to advise you futher. If you do know you will be late (less than 10 minutes), it is advisable, wherever possible, to ring and let us know why as this can be relayed to the doctor to inform them of your late arrival.

You may also book your appointments online via EMIS ACCESS. You need to obtain a username & password from reception before using this service. Please enquire at reception for more information.

 

How To Speak To a GP or Nurse

The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.

If you ring the surgery and wish to speak to a GP or the practice nurse, the receptionist will take a message and pass this on to the clinician concerned. You will either be advised to call back at a designated time, or that the clinician will call you back. The receptionist will advise you if a particular doctor is off site.

In some instances, the clinician may ask you to make an appointment to come into surgery, because in their opinion a telephone consultation is inappropriate to deal with your problem.

There are designated GP telephone consultation slots available on Monday mornings at 10.00am and Wednesday evening at 8pm.

Messages about emergencies are always passed on immediately. But as not all doctors work every day, your message may be passed to another doctor. 

 

MJOG Patient Care Text Messaging System

Patient Care Messaging is a mobile messaging service that sends automated text messages to patients' mobile phones, reminding them of their pre-booked appointments. You cannot change your appointment or leave a message; you will have to ring the surgery to do this.

At a set interval before the patient's appointment (eg 2 days in advance), the patient receives a text message reminding him/her of their appointment. It would be very helpful if existing registered patients could inform reception if they have a mobile number and also helpful for all newly registered patients to add their mobile number to their registration form.

 

Cancelling an Appointment

If for any reason you are unable to keep your appointment or no longer need it please let us know as soon as possible so that it can be reallocated. Please remember that there is always a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

You may also cancel your appointment via our website via the 'cancel your appointment' tab or by replying "cancel" to the automated text message reminder you receive from us.

 

GP Extended Access Service

NHS Lewisham Clinical Commissioning Group is committed to improving access to primary care services. This includes making appointments available at times that are convenient to patients.

If you:

  • find it difficult to attend an appointment during the working day;
  • are a busy parent with small children;
  • or rely on working carers to take you to appointments;

then this service is here to support you.

FIND OUT MORE

 

Cancel appointments you don't need