NHS 111

This is the non-emergency NHS number which can provide information and advice in non-life-threatening situations.

It is a free number to call from all landlines and mobile phones and they are open 24 hours a day, 7 days a week, 365 days a year. The service is available in many different languages including BSL.

You can call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you may need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

NHS 111 is staffed by highly trained advisors who will ask you a series of questions to assess your symptoms and then direct you towards the correct service. This may be A&E, an urgent care centre, an out-of-hours doctor, a community nurse or a pharmacy.


For more information about the NHS 111 service, visit the NHS England website by clicking the link below:



Adapted from NHS England