WHEN WE ARE CLOSED - Out of hours Support
When our practice is closed you can still get support. You can get expert medical advice and useful information by calling NHS 111 or through 111 online.
The NHS 111 service is available 24 hours a day and can provide patient information, issue prescriptions to a pharmacy of your choice, book a GP appointment, and, if necessary, refer people to emergency services.
If you think the emergency is life-threatening, please telephone 999.
GPs are responsible for providing care to their patients, normally in GP premises, or when necessary, in a patient's home. That care includes providing appropriate and prompt services to patients when there is evidence to suggest a condition requiring URGENT MEDICAL ATTENTION. The GPs provide on-call services which respond to patients' needs in medical emergencies, but do not provide the full range of services available to patients during the normal weekday surgery hours.
Please note that "out of hours" (from 18:30 until 08:00 in the morning during the weekdays, and all day at weekends and bank holidays) services are for URGENT problems which cannot wait until the next open GP services. Please wait until normal hours if possible, when full services are in place. Please avoid using A&E departments unless there is a very acute and serious problem. Appropriate on-call response to a patient's request for emergency attention during the out of hours period include offering:
- A consultation at a surgery or other appropriate place.
- A home visit.
- Direct referral to hospital or other suitable facility.
- Outside normal hours it is for the doctor to decide, in the light of the patient's medical condition, whether, when and where a consultation is required.